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Customer Service
Skills
Most organisations only exist because of customers.
All organisations need to keep their customers happy
by providing an excellent service and dealing
appropriately with any complaints. Starting from our
own experience as customers, this course identifies
good practice and the impact on reputation and
morale if things go wrong. These sessions focus on
creating a good impression face to face, on the
phone and in writing.
How much does the course cost?
This course is
FREE of charge
if you are claiming means-tested
benefits,
Otherwise it is just £40 per person (including all
accommodation, meals, tuition and learning
resources).
How else can I apply?
As well as applying online, you can
download our application and registration forms
to print off and send back to us, or you can call
the short course office on 0121 472 0116 to have
forms sent to you or for more information.
What if I’ve missed the course?
We run many of our courses several times a year. You
can
contact us
to find out the next course dates.
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