Friday 13th - Sunday 29th January 2023


3 residential weekends at the college (Friday - Sunday)


This course costs £0, £25 or £50 depending on your income


Level 2

The course is for people who wish to apply for support worker roles and aspire to support others in the voluntary or public sector. The course is designed to address the skilsl gaps that applicants applying for support worker positions often have which in turn will hopefully help you in securing your own support worker role.

If you wish to support people in the third or public sector by looking after their wellbeing in their day to day lives and offering social, emotional and practical assistance then this course is for you! Designed to provide you with a strong foundation of skills, this pre-employment course develops your awareness and knowledge to help you on your journey in becoming a support worker.

By the end of the course you will have developed your knowledge and awareness of:

  • What a support worker and support work is
  • Skills required as a support worker e.g. communication skills, stress management, commitment/motivation, resilience, problem solving/critical thinking, team work, time management 
  • Responsibilities and boundaries
  • Role of the support worker and tools required for support workers – including multi agency/stakeholder working, providing information, advice and guidance, creating a support plan and caseload management including logging and tracking referrals
  • Interview preparation


This course is taught by an experienced tutor who will guide you through the learning in a supportive and encouraging way.


If you complete the course successfully you will achieve a Fircroft College Certificate at Level 2.


Upon successfully completing this course, you can directly apply for available support worker positions offered by our partner organisations and other voluntary organisations and/or volunteering opportunities enabling you to apply the knowledge you have learnt in a practical setting.

Entry requirements

Due to the subject area and topics covered applicants would need to be working at an Entry Level 3 English. A prior reading and writing assessment will need to be completed to check if you are working at this level.

  • Applicants must be aged 19 or older by 31st July 2022.
  • Applicants must live within the West Midlands county which includes Birmingham, Wolverhampton, Walsall, Dudley, Sandwell, Coventry and Solihull